The Aurora Lighting Group, an international, privately owned organisation, continues to lead in innovative lighting and technology due to our creative, passionate, team orientated, talented and ambitious workforce.
If you are looking for a career in a forward thinking and fast paced environment, please take a look if any of the following vacancies are suitable:
Technical Customer Support , Welwyn Garden City (FTC - Fixed Term Contract)
Provide support and technical issue resolution by e-mail, phone and other mediums.
Provide technical product support to: Customers, i.e. wholesalers, contractors, specifiers, end users, etc.: - Installation advice - Product fault rectification
Field Sales: - Technical support
Internal Sales and Internal Technical Support Staff: - Technical literature - General support
Answer telephones and provide support to the Customer Services team with technical questions from customers.
Provide technical information to customers.
Log customer complaints on the CRM database and maintain updates.
Order authorised replacement products for customers.
Arrange site visits to customer premises to conduct technical surveys, investigate and reports on fault and/or problems and to arrange replacement items.
Arrange the return of ‘faulty’ products to the Technical Department for evaluation and testing.
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For further product and service information, or if you have a specific request, please complete our enquiry form below. Alternatively, please visit our contact page for global telephone and address details.