Category: Uncategorised

Energy-Efficient Flood Lights

At Aurora Lighting, we offer expert Flood Light ranges in London for both residential and commercial properties. Whether you’re looking to enhance security, improve visibility, or simply illuminate an outdoor space, our team delivers reliable, high-quality flood lighting solutions. With years of experience, we understand the challenges of urban lighting and provide solutions that combine […]

Stylish & Efficient Domestic Lighting Solutions in London

At Aurora Lighting, we specialise in Domestic Lighting Installations in London, delivering expertly designed and installed lighting solutions for homes across the capital. Whether you’re renovating a single room, upgrading your entire home lighting system, or building from scratch, our professional electricians bring experience, creativity, and precision to every project. Our focus is not just […]

Energy-Efficient & Bespoke Commercial Lighting Installations in London

Expert Commercial Lighting Solutions in London Aurora Lighting is your trusted partner for commercial lighting installations in London, providing high-quality, energy-efficient, and aesthetically pleasing lighting solutions tailored to businesses of all sizes. Whether you operate an office, retail space, restaurant, warehouse, or industrial facility, we specialise in designing and installing lighting systems that enhance productivity, […]

Expert Exterior Wall Light Installations in London – Illuminate Your Outdoors

Professional Exterior Wall Light Installations in London When it comes to enhancing the beauty, security, and functionality of your outdoor spaces, exterior wall lighting plays a crucial role. At Aurora Lighting, we specialise in exterior wall light installations in London, providing high-quality solutions tailored to your needs. Whether you’re looking to improve curb appeal, create […]

Aurora Lightings Professional LED Lighting Installations in London

At Aurora Lighting, we specialise in professional LED lighting installations in London, providing cutting-edge lighting solutions for homes, businesses, and public spaces. Our expert team of electricians and lighting designers ensures every installation is tailored to meet your needs, delivering energy-efficient, high-quality lighting systems that transform spaces. Whether you’re looking to upgrade your residential lighting, […]

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Enquiry Form

On-Site Warranty Form

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our Commercial products. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team.

Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair, or rectify products, which are deemed to be defective because of a material or manufacturing fault.

Registration ensures you get the most from your product. Simply complete and submit the information below.

Terms & Conditions

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our selected Commercial & Industrial luminaires. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team. Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair or rectify products, which are deemed to be defective because of a material or manufacturing fault, subject the following Terms & Conditions:

Three Year ‘On-Site’ Warranty

•  All Commercial range products (as per our latest catalogue) that hold a 5-yearstandard warranty (excluding the Cosmos LITE Range)

•  The 3-year on-site warranty is applicable to products purchased from 1st June 2023, subject to the conditions outlined below.

•  Applies only to new products from the date of purchase from an Aurora Lighting UK Limited authorised wholesaler. Goods must be registered within 3 months of purchase date.

•  The warranty applies to goods purchased in the United Kingdom only.

•  The on-site warranty is not available to products that were purchased second hand, at an auction, or any other means.

•  The 3 year ‘on-site’ warranty applies in addition to the Terms and Conditions of our standard product warranty.

•  This policy includes replacement product and on-site charges for Aurora Lighting UK Limited approved technicians, or authorised agents that relate to faulty Aurora Lighting UK Limited products which have been installed for their intended purpose.

•  Aurora Lighting UK Limited shall only be liable for repair costs carried out by Aurora Lighting UK Limited approved technicians or authorised agents. Aurora Lighting UK Limited must receive a quotation and agree upon the amount on the quote before any replacement works commence. Any unauthorised costs or invoices will not be accepted by Aurora Lighting UK Limited.

•  This 3 year ‘on-site’ warranty is non-transferrable and is only applicable to the registered warranty holder.

•  On making an on-site warranty claim, these documents are required:

o   a. proof of purchase.
o   b. proof of registration number.
o   c. electrical installation certificate, as per BS 7671;
o   d. electrical installation condition report, as per BS 7671;

 

The below are the 3 Year ‘On-Site’ Warranty exclusions.


•  Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply.

•  Responsibility if replacement of goods provides “mismatch” due to discontinuation of previous product.

•  Non-compliance with installation and safety regulations given in the installation instructions and BS 7671

•  If the product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Aurora Lighting UK Limited

•  Inappropriate use or intentional damage by the owner or third parties.

•  Repairs carried out by parties other than an Aurora Lighting UK Limited authorised representative.

•  Cost of access equipment for replacement or repair.

•  External influences (e.g., weather, transit damage).

•  Accidental damage.

•  Emergency lighting batteries.

•  Exceeding the product’s usage limitations.

•  Cost of disruption to company operating.

•  Delivery issues of product or its accessories.

Each claim will be reviewed accordingly and all final decisions on Warranty claims are made by Aurora Lighting UK Limited.