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On-site Warranty
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Enquiry Form

On-Site Warranty Form

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our Commercial products. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team.

Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair, or rectify products, which are deemed to be defective because of a material or manufacturing fault.

Registration ensures you get the most from your product. Simply complete and submit the information below.

Terms & Conditions

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our selected Commercial & Industrial luminaires. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team. Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair or rectify products, which are deemed to be defective because of a material or manufacturing fault, subject the following Terms & Conditions:

Three Year ‘On-Site’ Warranty

•  All Commercial range products (as per our latest catalogue) that hold a 5-yearstandard warranty (excluding the Cosmos LITE Range)

•  The 3-year on-site warranty is applicable to products purchased from 1st June 2023, subject to the conditions outlined below.

•  Applies only to new products from the date of purchase from an Aurora Lighting UK Limited authorised wholesaler. Goods must be registered within 3 months of purchase date.

•  The warranty applies to goods purchased in the United Kingdom only.

•  The on-site warranty is not available to products that were purchased second hand, at an auction, or any other means.

•  The 3 year ‘on-site’ warranty applies in addition to the Terms and Conditions of our standard product warranty.

•  This policy includes replacement product and on-site charges for Aurora Lighting UK Limited approved technicians, or authorised agents that relate to faulty Aurora Lighting UK Limited products which have been installed for their intended purpose.

•  Aurora Lighting UK Limited shall only be liable for repair costs carried out by Aurora Lighting UK Limited approved technicians or authorised agents. Aurora Lighting UK Limited must receive a quotation and agree upon the amount on the quote before any replacement works commence. Any unauthorised costs or invoices will not be accepted by Aurora Lighting UK Limited.

•  This 3 year ‘on-site’ warranty is non-transferrable and is only applicable to the registered warranty holder.

•  On making an on-site warranty claim, these documents are required:

o   a. proof of purchase.
o   b. proof of registration number.
o   c. electrical installation certificate, as per BS 7671;
o   d. electrical installation condition report, as per BS 7671;

 

The below are the 3 Year ‘On-Site’ Warranty exclusions.


•  Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply.

•  Responsibility if replacement of goods provides “mismatch” due to discontinuation of previous product.

•  Non-compliance with installation and safety regulations given in the installation instructions and BS 7671

•  If the product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Aurora Lighting UK Limited

•  Inappropriate use or intentional damage by the owner or third parties.

•  Repairs carried out by parties other than an Aurora Lighting UK Limited authorised representative.

•  Cost of access equipment for replacement or repair.

•  External influences (e.g., weather, transit damage).

•  Accidental damage.

•  Emergency lighting batteries.

•  Exceeding the product’s usage limitations.

•  Cost of disruption to company operating.

•  Delivery issues of product or its accessories.

Each claim will be reviewed accordingly and all final decisions on Warranty claims are made by Aurora Lighting UK Limited.