Category: Case Study

Smart Home a Reality

Mr. Cole was on the search for smart lighting products for his new rental flat in North West London. After hearing about Aurora’s AOne products he decided…

Luxury Student Accommodation

IconInc is a new residential project designed to provide luxury student living accommodation for students in Leeds, Liverpool or Lincoln…

Smart Colour Changing Restaurant

Gigi’s restaurant, established in April 2011 by mother and son team Marisa and Luigi Pia, offers a fun, family style restaurant…

An Industrial Look for Offices

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. Core markets are based in the UK, Europe…

AOne Kitchen Transformation

An electrician that has used Aurora’s products throughout his career to transform houses now upgrades his own house and incorporates Aurora’s…

Cycling to AOne Smart Lighting

Banbridge Leisure Center attracts families from across Northern Ireland. Management team sought to transform the Leisure Centre’s existing…

Toy Superstore Revived Lighting

Smyths Toys Superstores is an Irish multinational chain provider of children’s toys & entertainment products. Installation went smoothly & the final…

Spar Store Shines

Spar was founded in 1932 in the South Holland town of Zegwaart. Many Spar shops are located throughout Europe, and in 2021 Ms Paula Clarke decided…

Griffith Wood Complex

Aurora was selected for its vast range of superior lighting products, to create a modern yet luxurious environment for these elegant rental apartments.

Bellaghys Taphouse

The Taphouse Bar & Restaurant has been a welcome addition to the Londonderry village of Bellaghy, Northern Ireland, having opened in 2018…

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On-site Warranty
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FAQS

© 2024 Aurora Lighting UK Ltd

Enquiry Form

On-Site Warranty Form

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our Commercial products. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team.

Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair, or rectify products, which are deemed to be defective because of a material or manufacturing fault.

Registration ensures you get the most from your product. Simply complete and submit the information below.

Terms & Conditions

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our selected Commercial & Industrial luminaires. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team. Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair or rectify products, which are deemed to be defective because of a material or manufacturing fault, subject the following Terms & Conditions:

Three Year ‘On-Site’ Warranty

•  All Commercial range products (as per our latest catalogue) that hold a 5-yearstandard warranty (excluding the Cosmos LITE Range)

•  The 3-year on-site warranty is applicable to products purchased from 1st June 2023, subject to the conditions outlined below.

•  Applies only to new products from the date of purchase from an Aurora Lighting UK Limited authorised wholesaler. Goods must be registered within 3 months of purchase date.

•  The warranty applies to goods purchased in the United Kingdom only.

•  The on-site warranty is not available to products that were purchased second hand, at an auction, or any other means.

•  The 3 year ‘on-site’ warranty applies in addition to the Terms and Conditions of our standard product warranty.

•  This policy includes replacement product and on-site charges for Aurora Lighting UK Limited approved technicians, or authorised agents that relate to faulty Aurora Lighting UK Limited products which have been installed for their intended purpose.

•  Aurora Lighting UK Limited shall only be liable for repair costs carried out by Aurora Lighting UK Limited approved technicians or authorised agents. Aurora Lighting UK Limited must receive a quotation and agree upon the amount on the quote before any replacement works commence. Any unauthorised costs or invoices will not be accepted by Aurora Lighting UK Limited.

•  This 3 year ‘on-site’ warranty is non-transferrable and is only applicable to the registered warranty holder.

•  On making an on-site warranty claim, these documents are required:

o   a. proof of purchase.
o   b. proof of registration number.
o   c. electrical installation certificate, as per BS 7671;
o   d. electrical installation condition report, as per BS 7671;

 

The below are the 3 Year ‘On-Site’ Warranty exclusions.


•  Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply.

•  Responsibility if replacement of goods provides “mismatch” due to discontinuation of previous product.

•  Non-compliance with installation and safety regulations given in the installation instructions and BS 7671

•  If the product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Aurora Lighting UK Limited

•  Inappropriate use or intentional damage by the owner or third parties.

•  Repairs carried out by parties other than an Aurora Lighting UK Limited authorised representative.

•  Cost of access equipment for replacement or repair.

•  External influences (e.g., weather, transit damage).

•  Accidental damage.

•  Emergency lighting batteries.

•  Exceeding the product’s usage limitations.

•  Cost of disruption to company operating.

•  Delivery issues of product or its accessories.

Each claim will be reviewed accordingly and all final decisions on Warranty claims are made by Aurora Lighting UK Limited.